On paper, IoT technologies and applications in the tourism and travel industry, the authors write that the Internet of Things (IoT) plays a crucial role in the way this industry is understood and managed, including how supply and demand are related. This makes the case for Intelligent Destinations as a natural evolution of Smart Cities.
The paper claims that Smart Destinations requires this smart management as well as the integration of the value chain of stakeholders throughout the process. In this process, the IoT has a crucial role to play in enhancing the tourist experience, managing the destination more efficiently and providing an information exchange channel.
Sanjiv Verma, Vice President, Ruckus Networks, APAC nga CommScope, acknowledged that the personalized experience of guests remains at the forefront of essential achievements for guests. That said, after extension, there is a greater focus on sustainability.
“On the hotel properties side, they are looking at how they can improve operational efficiency when they provide these services,” he thought. At the same time, there is pressure on these businesses to improve asset utilization in order to have a better return on capital.
According to Verma, IoT devices are used to improve facility management by placing sensors to regulate conditions such as temperature and indoor air quality. “If someone has left the door open on the balcony, instead of the AC working, (the sensors) can automatically turn off the AC in order to have a much better energy storage,” he suggested.
He acknowledged that one of the biggest challenges here is integrating operational technologies (OT) with information technology (IT) – so that you have a single network where you can optimize your cost and efficiency, he continued.
In addition, the IoT can also be used to ensure the safety of guests and staff.
He suggested that if a guest room is accidentally left open, the sensors could inform the hotel management and assign staff to check what happened and take appropriate action.
Verma quickly recalls that with more connected devices, the more complex the ecosystem becomes and the more important cyber security becomes. ‘
“Every type of connected device poses the same risk as IoT devices. The ones that can be used to make sure that when guests are at the hotel, their information is protected, their payments through the card system are protected and things like phishing attacks can be protected. Many of these things are treated in the same way as a network of enterprises. “We need to make sure that those tools are in place and that the client can be protected from all these attacks,” he suggested.
Improving the IT-OT connection
Verma commented that the reality is that businesses maintain multiple networks operating in silos. He acknowledged that some hotels are working to improve efficiency by merging networks.
The process (merger) begins with a consolidation of network protocols in order to merge MO and IT into a single platform.
“There is software like ‘SmartCell Insights’ which are labeled, which can give you a shared panel and will be able to provide all the visibility from the various IoT devices that allows you to manage them from control center, “he added.
Click on the PodChat player and listen to Verma go into detail on how the hospitality industry, a segment of the Tourism and Travel industry, can take advantage of the IoT to move to the digital economy.
- How will the hospitality industry in the coming years shift to a technological perspective towards simplifying processes and ensuring that hotels function more efficiently?
- Beyond current IoT applications in hotels, what are the other ways hotels can use IoT to increase the level of efficiency in building maintenance and what are the potential challenges they may face?
- With hotels adopting more advanced security systems (for all property and individual guest rooms), how do we make sure they are not overlooked by a third party?
- With the slow resumption of travel, what can hotels do to increase traveler confidence within the property while at the same time allowing hotels to ensure safe distancing and have adequate health and safety protocols?
- You mentioned the need for MOs to work with IT for better network efficiency. How do we bridge the divide between IT and MO to maximize business value and customer experience?